FAQ – Filema
Products & Materials
Are your necklaces handmade?
Yes, every piece is handcrafted with care in our Antiparos studio. Each necklace is unique and created with intention.
Are the stones real?
We use authentic semiprecious gemstones. Natural variations in color and shape are part of their beauty.
Will my necklace look exactly like the photos?
Each piece is one of a kind, so there may be slight differences. This ensures your talisman is truly unique.
Intentions & Chakras
What does “shop by intention” mean?
Our collections are designed around energy and intention. Each piece is created to support a specific feeling, such as love, confidence, or protection.
How do I choose the right necklace?
Follow your intuition. Choose the piece or intention you feel most connected to — your energy will guide you.
Do crystals really have energy?
Many believe crystals carry natural energy that can support emotional and spiritual well-being. Our jewelry is designed with this philosophy in mind.
Shipping & Delivery
Do you ship internationally?
Yes, we ship worldwide so you can receive your talisman wherever you are.
How long does shipping take?
Shipping times vary by location. Orders are usually processed within a few days, and delivery typically takes 5–10 business days internationally.
Will I receive tracking information?
Yes, once your order is shipped, you will receive a tracking number via email.
Returns & Exchanges
Can I return my order?
We accept returns within a specified period if the item is unused and in its original condition.
Can I exchange a product?
Yes, exchanges are possible depending on availability. Please contact us for assistance.